Privacy notice
Updated: 15 October 2026 · Version 2026-10-15.2
This notice covers browsing the Family Bro website and contact enquiries. Purchases, accounts and newsletters on linked websites are governed by their own notices.
Controller and contact details
Family Bro S.r.l., Via G. Bortolan 44, 31050 Vascon di Carbonera (TV), Italy, VAT 04726840269. Email: info@familybro.com; certified email: familybro@pec.it; telephone: +39 0422 22114. For personal data enquiries: privacy@familybro.com.
Data, purposes and legal bases
| Processing | Data and purpose | Legal basis |
|---|---|---|
| Browsing and security | Connection data such as IP address, time, requested resource and browser information, processed to deliver the website and handle errors or abuse. | Legitimate interest in operating and securing the service, Article 6(1)(f) GDPR. Strictly necessary cookies: Article 122 of the Italian Privacy Code. |
| Optional statistics | Google Analytics 4: visited pages, technical browser information and pseudonymous identifiers. We do not send contact form fields, URL queries or fragments. | Consent under Article 6(1)(a) GDPR, withdrawable through Cookie preferences. Rejection does not prevent browsing. |
| Contact enquiries | Name, email address, optional company and message, solely to review and answer the enquiry. | Article 6(1)(b) GDPR for pre-contractual enquiries; Article 6(1)(f) for other communications, limited to the interest in replying. This does not subscribe you to marketing. |
| Recording choices | Random receipt identifier, choice, time, notice version and digest. The dedicated register does not retain full IP addresses, emails or messages. | Controller accountability and documenting consent, Articles 5(2) and 7(1) GDPR. |
| Protection of rights | Data needed to handle disputes or applicable obligations. | Applicable legal obligations and legitimate interest in establishing, exercising or defending legal claims. |
Contact by email
The form prepares an email to info@familybro.com in your email application. It is sent only when you send it yourself. The website does not store the message in a database or simulate successful receipt. You may also email the same address directly.
The receiving mailbox uses Microsoft 365. Received messages, replies and any service copies are also processed by the email provider. Necessary fields are used only to reply; company is optional. Please do not include sensitive data or unnecessary documents.
Retention
| Data | Period or criterion |
|---|---|
| Cookie preference | Six calendar months from the choice, unless a material change requires a fresh choice. Withdrawal is always available. |
| Choice receipts | Twelve months from recording, to document the choice and notice version, with automatic deletion of expired records. Backup copies follow the service overwrite cycle and are not used for ordinary purposes. |
| Analytics cookies | Only after consent, up to 180 days without automatic lifetime renewal in the website configuration. The website removes cookies within its control when consent is withdrawn. |
| Data in Google Analytics | Events: 2 months. User data: 14 months from the last activity, as configured in the property. Standard aggregated reports may remain available for longer. |
| Enquiries not followed by a business relationship | Normally 6 months from the last communication. If a relationship begins, the purposes and retention periods relevant to that relationship and legal obligations apply. |
| Connection and security data | The application does not create an archive of IP addresses or request contents. Infrastructure logs are managed by the host to operate and secure the service, with rotation according to the plan’s technical limits. In an incident, necessary data may be retained until investigations and protection of rights are complete. |
| Disputes and obligations | As long as necessary for the obligation, dispute and applicable legal protection periods, limited to relevant data. |
Recipients and external services
Authorised personnel and providers access data for the stated purposes. We do not sell data or use Meta Pixel, TikTok Pixel or remarketing tools on this website.
| Service | Purpose |
|---|---|
| Hostinger | Website hosting, infrastructure security and private database of cookie choice receipts. |
| Google · Google Analytics 4 | Visit statistics, only with consent. |
| Microsoft · Microsoft 365 | Receiving and handling email communications. |
| Adobe · Adobe Fonts | Delivery of website fonts. Adobe receives the IP address needed for the connection and technical font project information. Adobe states that it does not set cookies to serve fonts or retain the IP address received for that delivery. |
| Authorised support providers and advisers | Technical support or protection of rights, limited to necessary data. Any support tools are subject to relevant instructions and agreements. |
International transfers
Providers may operate through companies and infrastructure outside the European Economic Area, including the United States. We therefore do not state that there are no transfers outside the EEA. Transfers are governed by safeguards applicable to the service: adequacy decisions, including the Data Privacy Framework for participating US organisations and covered processing, or Standard Contractual Clauses and additional measures where required.
Google describes Google LLC’s DPF certification and use of Standard Contractual Clauses; Adobe describes transfers through Adobe Ireland and contractual safeguards. You may ask the controller for information and a copy of the safeguards applicable to your data.
Your rights and choices
You may request access, rectification, erasure, restriction and, where applicable, portability. You may object to processing based on legitimate interest under the conditions of the GDPR and withdraw statistics consent at any time through Cookie preferences. Withdrawal does not affect the lawfulness of earlier processing.
Write to privacy@familybro.com; no prescribed form is required. We respond within GDPR time limits, normally one month, subject to permitted reasoned extensions. For cookie records you can supply the receipt shown in preferences, if available, without providing unnecessary additional data.
You may lodge a complaint with the Italian data protection authority or another competent supervisory authority. We do not make solely automated decisions producing legal or similarly significant effects on you.